Customer Success Specialist • Entry-Level

Who you are

You have a friendly and outgoing personality, making you well-suited for a role that revolves around customer interaction. With experience in front-line customer support and sales, you understand the importance of building relationships with clients. You are comfortable with web-based applications and can manage multiple tasks while prioritizing workflows effectively. Your knack for listening to and empathizing with customers ensures that you can address their needs and concerns promptly.

Desirable

Experience with accounting software such as QuickBooks and Xero is a plus, as it will help you assist customers more effectively. You thrive in a fast-paced environment and are always on the ball, ready to tackle any challenges that arise.

What you'll do

As a Customer Success Specialist at Veem, your primary responsibility will be to provide exceptional customer support at all times. You will respond to tickets, phone calls, and live chats, ensuring that customers receive timely and accurate assistance. Tracking down and resolving any issues that arise for our customers will be a key part of your role, as you promote a “customer first” environment to deliver a wow customer experience. You will become a domain expert on the Veem platform, allowing you to guide customers through their inquiries and help them maximize their use of our services.

What we offer

At Veem, we prioritize delivering an exceptional experience to our customers, and as a Customer Success Specialist, you will play a critical role in achieving this goal. You will work in a supportive environment where your contributions are valued, and you will have the opportunity to grow your skills in customer support and sales within the financial sector. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering talent and providing opportunities for growth.