Practice Director • Lead

Who you are

You have a proven track record in leadership roles, ideally within the SaaS or life sciences sectors — your experience includes guiding teams through transformative changes and implementing strategic initiatives that drive customer success. You thrive in a global, cross-functional environment and are passionate about delivering exceptional customer experiences. Your ability to recruit and empower team members is complemented by your commitment to fostering a culture of growth and collaboration.

You understand the nuances of the life sciences industry and are excited about the opportunity to reshape post-implementation strategies — your vision will help Veeva's Managed Services team transition towards a more proactive approach, ensuring that customers derive maximum value from Veeva applications. You are results-oriented and have a knack for defining and implementing best practices that enhance operational efficiency.

What you'll do

As the Practice Director, you will lead a talented team of Managed Services consultants, guiding them in their efforts to partner effectively with Japanese customers. Your role will involve collaborating closely with clients to ensure that Veeva applications are utilized optimally, ultimately helping to accelerate the delivery of therapies to patients. You will be instrumental in shaping the team's strategy, focusing on proactive engagement and continuous improvement.

You will also take the initiative in recruiting new team members, ensuring that the team is equipped with the right skills and mindset to meet the evolving needs of the market. Your leadership will empower current team members to advance their careers, fostering an environment where they can thrive and contribute to the company's mission. You will define key performance indicators and success metrics for the team, ensuring alignment with Veeva's broader objectives.

What we offer

Veeva Systems is committed to making a positive impact on the life sciences industry, and as part of our team, you will play a crucial role in this mission. We offer a collaborative and inclusive work environment where your contributions will be valued. You will have the opportunity to work with a diverse group of professionals who are dedicated to transforming how life sciences companies operate. Join us in our mission to help bring therapies to patients faster and make the world a healthier place.