Technical Support Engineer • Mid-Level

Who you are

You have experience in technical support roles, where you've been the go-to person for resolving customer issues and ensuring their success with technology. Your strong communication skills allow you to effectively convey complex technical information to non-technical users, making you a valuable asset in any customer-facing position. You understand the importance of meeting Service Level Agreements (SLAs) and are dedicated to achieving high customer satisfaction. You are proactive in identifying potential issues and providing solutions before they escalate, ensuring a smooth experience for users.

You are familiar with digital adoption platforms and understand how they can enhance user experience and productivity. Your ability to contribute to knowledge bases and customer communities demonstrates your commitment to continuous improvement and customer engagement. You thrive in collaborative environments and enjoy working closely with cross-functional teams to deliver exceptional service.

What you'll do

As a Technical Support Engineer at WalkMe, you will be responsible for providing prompt and effective solutions to our customers, starting from the point of sale and extending through onboarding, project success, and renewals. You will act as the primary point of contact for customers, guiding them through their journey with WalkMe's digital adoption platform. Your role will involve troubleshooting technical issues, answering customer inquiries, and ensuring that customers are fully leveraging the platform's features to maximize their digital assets.

You will actively contribute to our knowledge base, documenting solutions and best practices to enhance the overall customer experience. By collaborating with product and engineering teams, you will help identify areas for improvement within the platform and advocate for customer needs. Your insights will play a crucial role in shaping the future of our offerings and ensuring that we continue to meet the evolving needs of our customers.

What we offer

At WalkMe, we offer a dynamic work environment where you can grow your skills and advance your career. You will have the opportunity to work with a talented team that is dedicated to revolutionizing the digital transformation journey for businesses. We value your contributions and encourage you to share your ideas for improving our processes and customer interactions. Join us in making a significant impact on how organizations harness technology in today's complex digital landscape.