Technical Support Engineer • Mid-Level

Who you are

You have a strong technical background and excellent problem-solving skills — you thrive in environments where you can leverage your expertise to assist others. Your ability to communicate effectively with customers and team members sets you apart, allowing you to provide exceptional support. You understand the importance of customer service and are dedicated to ensuring that users have a seamless experience with the company's products. You are adaptable and can handle various communication channels, including phone and email, to assist customers effectively.

What you'll do

As a Technical Support Engineer at WalkMe, you will be responsible for providing professional and efficient technical support to both internal and external customers. You will troubleshoot and resolve technical issues related to the company's Digital Adoption Platform, ensuring that users can fully harness the technology available to them. Your role will involve engaging with customers to understand their challenges and providing solutions that enhance their experience with WalkMe's products. You will collaborate with other team members to share insights and improve support processes, contributing to the overall success of the organization.

What we offer

WalkMe offers a dynamic work environment where you can grow your skills and advance your career. You will be part of a team that is dedicated to revolutionizing the digital transformation journey for businesses. The company values collaboration and encourages employees to share their ideas and insights. You will have the opportunity to work with cutting-edge technology and be part of a company that is making a significant impact in the digital landscape.