English (United Kingdom) Translation Quality Rater

Who you are

You are an experienced language professional with a keen eye for detail and a strong understanding of English (United Kingdom) nuances. You have a background in reviewing and refining customer service content, ensuring that it meets high standards of accuracy and natural language flow. Your expertise allows you to evaluate machine translation output effectively, applying severity ratings as needed to maintain quality. You are familiar with style guides, tone rules, and terminology requirements, which you follow diligently in your work.

You possess the ability to identify and report recurring quality issues in machine translation, contributing to the continuous improvement of the project. Your experience in producing high-quality human translations serves as valuable reference data for model training and quality evaluation. You are comfortable working on an ad hoc basis, adapting to varying volumes and timing based on client needs.

What you'll do

In this role, you will edit and review machine-translated customer service content, ensuring a high level of accuracy and consistency. You will evaluate the quality of machine translation output and apply severity ratings when required, following the established project guidelines. Your contributions will help improve the overall quality of the content, making it more aligned with customer expectations. You will also produce high-quality human translations that will serve as reference data for model training and quality evaluation.

As part of your responsibilities, you will follow provided style guides, tone rules, and terminology requirements to maintain consistency across all content. You will identify and report recurring quality issues and batch-level trends, providing insights that will help enhance the machine translation process. This role requires you to be adaptable, as tasks will be assigned on an ad hoc basis throughout the year, depending on client needs.

What we offer

Welocalize offers a competitive hourly rate of $29.49 for this ongoing project. You will have the opportunity to work with a team of language professionals dedicated to improving customer service content. This role allows for flexibility in your schedule, as work will be assigned based on project demands. You will play a crucial role in ensuring that machine-translated materials meet high standards of quality, contributing to the success of the project and enhancing the overall customer experience.