Solutions Engineer • Mid-Level

Who you are

You have a strong background in software solutions and a passion for helping customers understand the value of technology. Your experience in sales support or a similar role has equipped you with the skills to communicate complex technical concepts clearly and effectively. You thrive in collaborative environments, working closely with Account Executives and Account Managers to drive sales and foster long-term relationships with clients.

You are adaptable and eager to learn about new technologies, particularly AI capabilities, as you will be working with innovative software solutions that empower service professionals across various industries. Your ability to build trust with prospects and customers makes you a valuable asset to the team, ensuring they grasp the functionality and benefits of the solutions offered.

You understand the importance of customer feedback and are committed to using it to improve the sales process and product offerings. Your proactive approach to problem-solving and your dedication to customer success will help you excel in this role.

Desirable

Experience in the field service management market or a related industry would be a plus, as it will give you insights into the challenges faced by service professionals. Familiarity with AI technologies and analytics solutions will also enhance your ability to position WorkWave's offerings effectively.

What you'll do

As a Solutions Engineer at WorkWave, you will play a key role in supporting the sales team by providing technical expertise and guidance on the Wavelytics software solutions. You will collaborate closely with Account Executives and Account Managers to understand customer needs and tailor presentations that highlight the value of our offerings. Your ability to articulate the functionality and benefits of our solutions will be instrumental in closing deals and fostering long-term customer relationships.

You will engage with prospects during the sales process, answering technical questions and addressing concerns to ensure they feel confident in their decision to choose WorkWave. Your role will involve conducting product demonstrations and providing insights into how our solutions can streamline their operations and drive business growth.

In addition to supporting sales efforts, you will gather feedback from customers and prospects to inform product development and enhancements. Your insights will help shape the future of our software solutions, ensuring they meet the evolving needs of our customers.

You will also stay informed about industry trends and competitor offerings, allowing you to position WorkWave's solutions effectively in the market. Your contributions will help us maintain our competitive edge and drive growth in the field service management sector.

What we offer

Joining WorkWave means becoming part of a team that is dedicated to empowering service professionals with innovative software solutions. You will have the opportunity to work in a dynamic environment where your contributions directly impact the success of our customers and the growth of the company. We offer a collaborative culture that values teamwork and encourages professional development.

As we scale to meet the growing demand for our services, you will have the chance to grow your career alongside the company. We are committed to providing our employees with the resources and support they need to succeed, including ongoing training and development opportunities.

At WorkWave, we believe in the power of technology to transform industries and improve lives. By joining our team, you will play a vital role in helping service professionals build a brighter future through our innovative solutions.