Customer Support • Senior

Who you are

You have a strong background in customer support, ideally within a software environment, and are passionate about helping clients maximize their use of technology. Your problem-solving skills are top-notch, allowing you to address customer inquiries and issues efficiently. You thrive in a fast-paced environment and are comfortable working with diverse teams to ensure customer satisfaction. You understand the importance of clear communication and can articulate complex concepts in an accessible manner.

What you'll do

As a Senior Product Support Specialist at Zenoti, you will be the first point of contact for customers seeking assistance with our software solutions. You will guide clients through troubleshooting processes and provide them with the necessary resources to enhance their experience. Your role will involve collaborating with various teams to relay customer feedback and contribute to product improvements. You will also be responsible for maintaining documentation and training materials to support both customers and internal staff.

What we offer

Zenoti offers a dynamic work environment where you can grow your skills and advance your career. We provide competitive compensation and benefits, along with opportunities for professional development. Join us in making a significant impact in the beauty and wellness industry by empowering our clients to succeed with our innovative solutions.