Customer Support • Senior

Who you are

You have a strong background in customer support, ideally within a software environment, and possess excellent communication skills that allow you to effectively assist clients in navigating complex software solutions. Your experience includes working in a fast-paced environment where you have developed a keen understanding of customer needs and how to address them efficiently.

You are detail-oriented and possess strong problem-solving skills, enabling you to troubleshoot issues effectively and provide timely resolutions. Your ability to empathize with customers and understand their challenges is key to your success in this role.

What you'll do

As a Senior Product Support Specialist at Zenoti, you will be responsible for providing top-notch support to our clients, helping them utilize our all-in-one software solution to its fullest potential. You will engage with customers through various channels, addressing their inquiries and resolving any issues they may encounter.

You will collaborate closely with other teams, including engineering and product management, to relay customer feedback and contribute to product improvements. Your role will involve training customers on new features and updates, ensuring they are well-equipped to leverage our platform effectively.

In addition to direct customer support, you will also play a role in developing support documentation and resources that enhance the customer experience. Your insights will help shape the way we communicate with our users and improve our overall support processes.

What we offer

At Zenoti, we pride ourselves on being a Great Place to Work CertifiedTM company, and we are committed to fostering a positive and empowering work environment. You will have the opportunity to work with a talented team dedicated to making a significant impact in the beauty and wellness industry. We offer competitive compensation and benefits, along with opportunities for professional growth and development within the company.