Product Support Engineer • Senior

Who you are

You have a strong background in providing technical support for software products, ideally in a SaaS environment. Your experience includes troubleshooting issues, guiding users through complex functionalities, and ensuring a seamless customer experience. You possess excellent communication skills, allowing you to convey technical information clearly and effectively to clients with varying levels of technical expertise.

You are adept at working in a fast-paced environment and are comfortable managing multiple customer inquiries simultaneously. Your problem-solving skills enable you to identify issues quickly and provide effective solutions. You understand the importance of customer retention and are committed to helping clients maximize the value of the software.

What you'll do

As a Senior Product Support Engineer at Zenoti, you will be responsible for assisting customers with their inquiries regarding the software solution. You will work closely with the support team to address technical issues, provide training, and ensure that clients are utilizing the platform to its fullest potential. Your role will involve collaborating with product teams to relay customer feedback and contribute to product improvements.

You will also be expected to document support processes and create resources that help customers navigate the software more effectively. Your insights will play a crucial role in enhancing the overall customer experience and driving satisfaction.

What we offer

Zenoti provides a dynamic work environment where you can grow your skills and advance your career in the tech industry. We offer competitive compensation and benefits, along with opportunities for professional development. Join us in making a significant impact in the beauty and wellness industry by empowering businesses with our innovative software solutions.