Product Support • Senior

Who you are

You have a strong background in customer support, ideally within a technology or software environment — you understand the importance of providing exceptional service and support to clients. Your experience has equipped you with the ability to troubleshoot issues effectively and communicate solutions clearly to users. You thrive in a fast-paced environment and are comfortable working with diverse teams to resolve customer inquiries. You are detail-oriented and have a knack for understanding complex software systems, which allows you to guide users through their challenges seamlessly.

What you'll do

As a Senior Product Support Specialist at Zenoti, you will be the first point of contact for customers seeking assistance with our software solutions. You will work closely with clients to understand their needs and provide tailored support to ensure they can maximize the value of our platform. Your role will involve troubleshooting technical issues, guiding users through software functionalities, and collaborating with the product team to relay customer feedback for continuous improvement. You will also be responsible for maintaining documentation of support interactions and contributing to knowledge base articles to enhance the overall customer experience.

What we offer

At Zenoti, we pride ourselves on fostering a supportive and inclusive work environment. You will have the opportunity to work with a talented team dedicated to empowering clients in the beauty and wellness industry. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in making a significant impact on our clients' businesses and helping them thrive in a competitive market.