Product Support • Senior

Who you are

You have a strong background in customer support, ideally within a technology or software environment — you understand the importance of providing exceptional service and support to clients. Your communication skills are top-notch, allowing you to convey complex information clearly and effectively to users of varying technical backgrounds. You thrive in a fast-paced environment and are comfortable working with diverse teams to resolve customer issues. You are detail-oriented and possess a problem-solving mindset, always looking for ways to improve processes and enhance the customer experience.

Desirable

Experience in the beauty and wellness industry is a plus, as it gives you a deeper understanding of the challenges our clients face. Familiarity with cloud-based software solutions will help you quickly adapt to our platform and assist users more effectively. A proactive approach to learning and a willingness to take initiative will set you apart in this role.

What you'll do

As a Senior Product Support Specialist at Zenoti, you will be the first point of contact for our clients, helping them navigate our comprehensive software solution. You will assist users with online appointment bookings, POS systems, CRM functionalities, and more, ensuring they can leverage our platform to its fullest potential. Your role will involve troubleshooting issues, providing training, and offering guidance on best practices to enhance user satisfaction. You will collaborate closely with the product and engineering teams to relay customer feedback and contribute to product improvements. Your insights will be invaluable in shaping the future of our software and ensuring it meets the evolving needs of our clients.

What we offer

Zenoti is committed to creating a supportive and empowering work environment. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a dynamic team that values collaboration and innovation, working together to help our clients succeed. Join us in making a meaningful impact in the beauty and wellness industry, and be part of a company recognized as a Great Place to Work CertifiedTM for 2021-2022.