About Zenoti
Empowering salons and spas with cloud technology
Key Highlights
- Over 10,000 customers in 50 countries
- Headquartered in Bellevue, Washington
- Raised over $100 million in funding
- Specializes in salon, spa, and med spa software
Zenoti is the leading cloud software platform specifically designed for salons, spas, and med spas, with over 10,000 customers across 50 countries. Headquartered in Bellevue, Washington, Zenoti provides a comprehensive suite of tools for managing appointments, payments, and customer relationships. T...
🎁 Benefits
Zenoti offers competitive salaries, equity options, generous PTO policies, and a flexible remote work environment, ensuring employees maintain a healt...
🌟 Culture
Zenoti fosters a culture focused on innovation and customer success, encouraging employees to contribute ideas and solutions that directly impact the ...
Customer Support • Senior
Zenoti • Manchester - On-Site
Overview
Zenoti is hiring a Senior Product Support Consultant to assist customers in effectively using their all-in-one cloud-based software solution for the beauty and wellness industry. This role requires bilingual proficiency in Danish and English.
Job Description
Who you are
You are a seasoned professional with experience in product support, ideally within the software industry. Your bilingual proficiency in Danish and English allows you to communicate effectively with a diverse customer base, ensuring they receive the best support possible. You possess strong problem-solving skills and a customer-centric mindset, always striving to enhance user experience and satisfaction.
You have a solid understanding of cloud-based software solutions and their applications in business management. Your ability to quickly learn and adapt to new technologies enables you to provide effective solutions to customer inquiries. You thrive in a collaborative environment, working closely with cross-functional teams to address customer needs and improve product offerings.
What you'll do
As a Senior Product Support Consultant at Zenoti, you will be responsible for assisting customers in navigating and utilizing our comprehensive software solution. You will provide expert guidance on features such as online appointment bookings, POS, CRM, and inventory management. Your role will involve troubleshooting issues, answering queries, and ensuring that clients can maximize the value of our platform.
You will collaborate with the product and engineering teams to relay customer feedback and contribute to product improvements. Your insights will help shape the future of our offerings, ensuring they meet the evolving needs of the beauty and wellness industry. Additionally, you will participate in training sessions and workshops to enhance your knowledge of our products and services, enabling you to provide top-notch support.
What we offer
At Zenoti, we pride ourselves on being a great place to work, recognized for our commitment to empowering our employees. You will join a dynamic team that values collaboration and innovation, with opportunities for professional growth and development. We offer competitive compensation and benefits, along with a supportive work environment that encourages you to thrive in your role. Join us in making a difference in the beauty and wellness industry while helping our clients succeed.
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