About Zenoti
Empowering salons and spas with cloud technology
Key Highlights
- Over 10,000 customers in 50 countries
- Headquartered in Bellevue, Washington
- Raised over $100 million in funding
- Specializes in salon, spa, and med spa software
Zenoti is the leading cloud software platform specifically designed for salons, spas, and med spas, with over 10,000 customers across 50 countries. Headquartered in Bellevue, Washington, Zenoti provides a comprehensive suite of tools for managing appointments, payments, and customer relationships. T...
🎁 Benefits
Zenoti offers competitive salaries, equity options, generous PTO policies, and a flexible remote work environment, ensuring employees maintain a healt...
🌟 Culture
Zenoti fosters a culture focused on innovation and customer success, encouraging employees to contribute ideas and solutions that directly impact the ...
Product Support • Senior
Overview
Zenoti is hiring a Senior Product Support Consultant (Bilingual French and English) to assist customers in effectively using their cloud-based software solution for the beauty and wellness industry. This role requires strong communication skills in both French and English.
Job Description
Who you are
You are a bilingual professional fluent in both French and English, with a strong background in customer support. You have experience in helping clients navigate software solutions, ensuring they can maximize the benefits of the tools provided. Your communication skills are exceptional, allowing you to convey complex information clearly and effectively to diverse audiences.
You understand the beauty and wellness industry and are passionate about helping businesses streamline their operations. You are adept at problem-solving and can think critically to address customer inquiries and issues. Your ability to empathize with clients and provide tailored support makes you a valuable asset to any team.
What you'll do
In this role, you will be responsible for providing top-notch support to Zenoti's clients, helping them utilize the software effectively. You will troubleshoot issues, answer questions, and guide users through the platform's features. Your role will involve collaborating with other teams to ensure customer feedback is communicated and addressed, contributing to the continuous improvement of the product.
You will also engage in training sessions, helping clients understand the full capabilities of the software. Your insights will help shape the support processes and enhance the overall customer experience. You will be a key point of contact for clients, ensuring they feel supported and valued throughout their journey with Zenoti.
What we offer
Zenoti offers a dynamic work environment where you can grow your skills and advance your career. You will be part of a supportive team that values collaboration and innovation. The company is committed to providing a great workplace culture, recognized as a Great Place to Work CertifiedTM for 2021-2022. You will have the opportunity to work with a diverse portfolio of clients and contribute to their success in the beauty and wellness industry.
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