Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer management, ideally with experience in technical roles that require a blend of customer success and engineering knowledge. You understand the importance of building lasting relationships with clients and are skilled at managing renewals and facilitating expansion opportunities. Your technical expertise allows you to drive solution adoption and deliver business value effectively. You are adept at managing escalations and ensuring customer satisfaction, always striving for customer delight. You thrive in an environment where you can work closely with clients, understanding their needs and providing tailored solutions. You are a proactive communicator, capable of articulating complex technical concepts to non-technical stakeholders.

What you'll do

In this role, you will be responsible for managing post-sale customer relationships, focusing on a key enterprise client. You will work primarily onsite at the client's location, ensuring that their needs are met and that they derive maximum value from Zimperium's mobile security solutions. You will facilitate solution adoption by providing training and support, helping clients navigate the complexities of mobile threat defense systems. Your role will involve driving renewals and identifying opportunities for expansion within the client's organization. You will also manage escalations, working closely with internal teams to resolve issues promptly and effectively. Your goal is to achieve customer delight by ensuring that clients are satisfied with the services provided and that they feel supported throughout their journey with Zimperium.

What we offer

Zimperium offers a dynamic work environment where you can grow your career in the field of mobile security. You will have the opportunity to work with cutting-edge technology and be part of a team that is dedicated to protecting clients from advanced mobile cyberattacks. We value our employees and provide opportunities for professional development and growth. You will be part of a culture that encourages collaboration and innovation, where your contributions are recognized and valued. We believe in empowering our employees to take ownership of their roles and make a meaningful impact on our clients' success.