Technical Support Engineer • Mid-Level

Who you are

You are a Technical Support Engineer with a strong foundation in software engineering principles and a passion for customer experience. You thrive in a collaborative environment and are eager to tackle technical challenges head-on. Your ability to communicate complex technical concepts clearly and effectively is one of your key strengths. You understand the importance of teamwork and are committed to contributing positively to the company culture. You are adaptable and open to new perspectives, which allows you to navigate the fast-paced nature of the tech industry. You have a proactive approach to problem-solving and are driven to make a real impact in your role.

What you'll do

As a Technical Support Engineer at Braze, you will be the primary technical escalation point for various customer-facing teams, including Sales and Customer Success. Your role will involve investigating and resolving highly technical issues that arise during customer interactions. You will leverage your in-depth knowledge of Braze’s code base and product functionality to provide effective solutions. You will collaborate closely with other teams to ensure that customer needs are met and that any technical challenges are addressed promptly. Your contributions will help enhance the overall customer experience and support the company's growth objectives. You will also have the opportunity to share your insights and feedback with product teams to help improve the product based on customer interactions. Your role will be crucial in maintaining high standards of service and ensuring customer satisfaction.

What we offer

At Braze, you will be part of a supportive and vibrant team that values collaboration and innovation. We offer a dynamic work environment where you can grow your skills and advance your career. You will have access to ongoing training and development opportunities to help you stay at the forefront of the industry. We believe in work-life harmony and strive to create a culture that promotes balance and well-being. Join us and be part of a company that is committed to equity and opportunity for all employees.