About Asana
The productivity platform that connects your team
Key Highlights
- Public company since 2020 with strong market presence
- Over 100,000 customers including Uber & Air France
- $414.4 million raised in Series E funding
- Global presence with offices across four continents
Asana is a productivity software company headquartered in Yerba Buena, San Francisco, CA, that provides a web and mobile application designed to help teams organize, track, and manage their work. With over 100,000 customers including Uber and Air France, Asana went public in 2020 and has raised $414...
🎁 Benefits
Asana offers comprehensive health benefits, including mental health programs and coaching, an in-house culinary program, and supportive parental leave...
🌟 Culture
Asana fosters a culture centered around collaboration and efficiency, empowering teams to transcend traditional email coordination. With a strong emph...
Overview
Asana is seeking a Revenue Strategy Manager to drive customer retention strategies and operational excellence. You'll collaborate with cross-functional teams to enhance customer experience and support global initiatives. This role is based in Chicago with a hybrid work schedule.
Job Description
Who you are
You are an experienced strategy and operations professional with a strong background in customer experience and retention strategies. You have a proven track record of driving operational excellence and leading strategic initiatives that enhance customer satisfaction and loyalty. Your analytical skills allow you to provide actionable insights on key metrics such as Net Revenue Retention (NRR) and Gross Revenue Retention (GRR), and you are adept at forecasting and ensuring accuracy in revenue projections. You thrive in cross-functional environments, collaborating effectively with teams across Sales, Revenue Operations, Data Analytics, and Finance to achieve common goals.
What you'll do
In this role, you will partner with Customer Success leadership to define and implement the global retention strategy, focusing on actionable insights that mitigate churn and enhance customer value. You will work closely with the AMER Renewal Manager to drive forecast accuracy and ensure that the revenue strategy aligns with overall business objectives. Your responsibilities will include representing Customer Experience in cross-functional meetings, designing and executing lifecycle optimization strategies, and leading initiatives that support both local and global teams. You will play a key role in ensuring that Asana delivers repeatable, predictable, and scalable value to its customers, contributing to the company's mission of driving positive change in the world.
What we offer
Asana provides a collaborative work environment where you can thrive and make a significant impact. With a focus on building technology that drives positive change, you will be part of a culture that values diversity and inclusion. The hybrid work model allows for flexibility, with in-office days set for Monday, Tuesday, and Thursday, while Wednesdays are typically remote. You will have the opportunity to work on global projects that span beyond the AMER region, enhancing your professional growth and experience in a dynamic setting.
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