Revenue Operations • Senior

Who you are

You have 5+ years of experience in revenue operations or strategy, ideally within a SaaS environment — you've successfully driven initiatives that enhance customer retention and account growth. Your analytical mindset allows you to interpret data effectively, enabling you to make informed decisions that positively impact revenue metrics. You excel in cross-functional collaboration, working closely with sales and customer success teams to align strategies and operational processes. Your communication skills are top-notch, allowing you to present complex ideas clearly to stakeholders at all levels. You are comfortable with tools like Mixpanel, leveraging them to derive insights that inform your strategies. You thrive in a fast-paced environment and are adaptable to changing business needs, always looking for ways to improve processes and outcomes.

Desirable

Experience with analytics platforms or tools similar to Mixpanel is a plus, as is familiarity with customer success methodologies. A background in business planning and reporting will help you excel in this role, as will any experience in managing operational processes that support sales teams.

What you'll do

In this role, you will define and execute the strategy behind customer retention and account growth — partnering closely with Customer Success and Sales leadership to improve Gross and Net Revenue Retention. You will drive strategic initiatives that enable scalable expansion motions, proactively identifying areas to enhance the customer experience and lifetime value. Your responsibilities will include building and executing core operational processes such as business planning and reporting, facilitating key decision-making, and supporting ongoing business operations management. You will analyze performance metrics to identify trends and insights that inform strategic decisions, ensuring that the sales teams have the necessary support to succeed. You will also collaborate with various teams to craft strategies that align with Mixpanel's overall growth objectives, ensuring that all efforts are focused on maximizing revenue potential.

What we offer

Mixpanel offers a dynamic work environment where you can make a significant impact on the company's growth trajectory. You will have the opportunity to work with a talented team dedicated to providing the most comprehensive and reliable analytics platform. We value collaboration and encourage you to share your insights and ideas. Our culture is built on trust and transparency, and we believe in empowering our employees to take ownership of their work. We provide competitive compensation and benefits, along with opportunities for professional development and growth within the company. Join us in our mission to help organizations make better decisions through data-driven insights.