Technical Support Engineer • Entry-Level

Who you are

You are a motivated individual with a passion for technology and customer service. As a Technical Support Engineer I, you have a strong desire to help others and resolve technical issues efficiently. You possess excellent communication skills, allowing you to convey complex technical information in a clear and understandable manner. You are detail-oriented and have a knack for troubleshooting, ensuring that customer inquiries are addressed promptly and effectively. You thrive in a collaborative environment and are eager to learn and grow within the technical support field.

Desirable

Experience in a technical support role or a related field is a plus, as is familiarity with identity security solutions. A background in IT or computer science can enhance your ability to understand and resolve customer issues. You are adaptable and open to feedback, continuously seeking ways to improve your skills and knowledge.

What you'll do

In this role, you will be responsible for providing technical support to Delinea's enterprise customers, assisting them with inquiries related to the Identity Security Platform. You will troubleshoot issues, guide customers through solutions, and ensure their satisfaction with the product. You will collaborate with other team members to escalate complex issues and contribute to the development of support documentation. Your role will involve staying updated on product features and enhancements to provide accurate information to customers. You will also participate in training sessions to enhance your technical knowledge and support skills.

What we offer

Delinea offers a supportive work environment where you can develop your technical skills and advance your career in technical support. You will have access to ongoing training and professional development opportunities. The company values diversity and inclusion, fostering a culture of respect and fairness. As part of a global team, you will have the chance to collaborate with talented professionals and contribute to meaningful projects that enhance security for organizations worldwide. Competitive compensation and benefits will be provided, ensuring that you are rewarded for your contributions to the team.