Account Executive • Mid-Level

Who you are

You have a strong background in managing customer relationships and a deep understanding of the digital marketing ecosystem. You thrive in collaborative environments and are driven to achieve high standards in your work. Your ability to communicate effectively with cross-functional teams sets you apart, as you understand the importance of teamwork in driving customer success. You are open to new perspectives and eager to learn, which helps you adapt to the rapidly changing landscape of customer engagement solutions.

You have experience in account management and are skilled at identifying opportunities for growth within existing accounts. Your passion for customer satisfaction drives you to go above and beyond in your role, ensuring that clients receive the best possible service. You understand that building strong relationships is key to long-term success, and you are committed to fostering those connections.

What you'll do

As a Customer Account Executive at Braze, you will be responsible for managing and growing relationships within our customer base. You will serve as the account lead, working closely with teams across Customer Success, Solutions Consulting, Services, and Product to drive account growth and retention. Your role will involve understanding customer needs and aligning them with our solutions to enhance their experience and satisfaction.

You will actively engage with clients to ensure they are maximizing the value of our products and services. This includes conducting regular check-ins, providing insights and recommendations, and addressing any concerns they may have. Your ability to analyze customer data and feedback will help you identify areas for improvement and drive strategic initiatives that benefit both the customer and Braze.

In this role, you will also collaborate with internal teams to ensure that customer feedback is communicated effectively and that our offerings continue to evolve to meet market demands. You will play a crucial role in shaping the customer journey and ensuring that Braze remains a trusted partner in their growth.

What we offer

At Braze, we foster a culture of collaboration and support, where every team member is encouraged to contribute their unique perspectives. We believe in work-life harmony and provide our employees with the tools and resources they need to thrive. You will have the opportunity to work with a passionate team that is dedicated to making a real impact in the digital marketing space. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.