Partnerships Manager • Lead

Who you are

You have a proven track record in managing partnerships and driving strategic initiatives — your experience has equipped you with the ability to lead teams and foster collaboration across various functions. You understand the importance of setting high standards and are passionate about creating a culture of accountability and teamwork.

Your leadership style is characterized by autonomy and openness to new perspectives — you thrive in environments where you can empower others and encourage innovative thinking. You are driven by a deep curiosity to learn and share knowledge, which contributes to a vibrant team culture.

You are adept at navigating rapid growth and change — your ability to adapt and respond to challenges makes you a valuable asset in a dynamic organization. You believe in the power of equity and opportunity, both within your team and in the broader community.

Desirable

Experience in a technology or software company is a plus — familiarity with delivery partner ecosystems will help you excel in this role. A background in customer experience or account management can also enhance your effectiveness in overseeing partner success.

What you'll do

As the AVP, Delivery Partnerships, you will lead the global strategy for Braze’s delivery ecosystem — your focus will be on executing initiatives that enhance partner relationships and drive exceptional outcomes for customers. You will oversee both the Delivery Partner Account Management and Partner Success functions, ensuring alignment with Braze’s overall business objectives.

You will collaborate closely with cross-functional teams, including Customer Experience, Sales, and the Delivery Partner Center of Excellence — your role will involve coordinating efforts to optimize partner-led service models at scale. You will be responsible for developing strategies that help Braze win with its delivery partners, ensuring that customers receive consistently high-quality service.

Your leadership will be crucial in fostering a culture of excellence within the delivery teams — you will set performance metrics and drive accountability to achieve outstanding results. You will also play a key role in mentoring and developing talent within your teams, helping them to grow and succeed in their roles.

What we offer

At Braze, you will be part of a supportive and inclusive culture that values teamwork and collaboration — we believe that diverse perspectives lead to better outcomes. You will have the opportunity to make a real impact as you lead initiatives that shape the future of our delivery partnerships.

We encourage you to apply even if your experience doesn't match every requirement — we value curiosity and a growth mindset just as much as technical skills. Join us in our mission to create exceptional customer experiences through innovative delivery solutions.