About Coupa Software, Inc.
The business spending management platform for smarter decisions
Key Highlights
- Acquired by Thoma Bravo in early 2023
- Over 1,000 employees driving innovation in fintech
- $169 million raised in Series F funding
- AI-driven third-party risk management software
Coupa, headquartered in Foster City, CA, is a leading business spending management platform that empowers organizations to optimize their spending, supply chains, and payment solutions. With over 1,000 employees and $169 million raised in Series F funding, Coupa's AI-driven third-party risk manageme...
🎁 Benefits
Coupa offers an employee stock purchase program, comprehensive health benefits for employees and their families, a flexible work environment, and robu...
🌟 Culture
Coupa fosters a culture focused on leveraging AI and machine learning to enhance business spending management. The company values innovation and integ...
Customer Success • Senior
Overview
Coupa Software, Inc. is hiring a Senior Customer Value Client Partner to manage escalations and maximize value for strategic customers. This role requires expertise in customer relations and operational strategy.
Job Description
Who you are
You are a seasoned professional with extensive experience in customer success and value assurance, particularly in high-stakes environments. You have a proven track record of safeguarding and maximizing financial and operational value for strategic clients, demonstrating your ability to navigate complex customer escalations effectively. Your expertise allows you to act as a general manager over cross-functional resources, ensuring that customer needs are met with precision and care. You possess strong analytical skills and can translate systemic issues into actionable insights for product and process improvements. You thrive in collaborative environments and are committed to fostering customer loyalty through exceptional service and strategic problem-solving.
What you'll do
In this role, you will be the ultimate point of executive-level expertise for Coupa's most critical value-at-risk scenarios. You will personally own the most complex customer escalations, ensuring that the perception of value and return on investment is maintained. Reporting to the VP of Value Assurance, you will protect significant revenue streams and solidify customer loyalty through your strategic oversight. You will collaborate with various teams to address systemic issues and drive improvements that enhance customer satisfaction and operational efficiency. Your work will have a global impact, as you contribute to the overall success of Coupa's innovative spend management platform.
What we offer
At Coupa, you will join a pioneering technology company that values collaboration and transparency. You will be part of a culture that encourages teamwork and a shared commitment to excellence. Your contributions will directly influence the company's success and the satisfaction of its clients, providing you with a sense of purpose and fulfillment in your work. Coupa offers a dynamic work environment where your expertise will be recognized and valued, and where you can make a measurable impact on the business and its customers.
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