Technical Support Engineer • Mid-Level

Who you are

You are a responsible and motivated individual with a strong background in technical support. You have experience in providing exceptional customer service and are adept at troubleshooting technical issues. Your communication skills allow you to effectively convey complex information to customers and team members alike. You thrive in a collaborative environment and are eager to contribute to a team that values diversity and innovation.

Desirable

Experience in identity security or related fields is a plus. Familiarity with cloud-native platforms and AI-powered technologies will help you excel in this role. You are open to learning and adapting to new technologies as they emerge in the industry.

What you'll do

As a Technical Support Engineer II at Delinea, you will be part of the Global Technical Support team, providing top-notch assistance to our customers. You will troubleshoot and resolve technical issues related to our Identity Security Platform, ensuring that clients can effectively manage their identities. Your role will involve collaborating with engineering teams to escalate and resolve complex problems, as well as documenting solutions for future reference. You will also engage with customers to understand their needs and provide guidance on best practices for using our platform.

What we offer

Delinea offers a dynamic work environment where you can grow your skills and advance your career. We provide comprehensive training and support to help you succeed in your role. Our company culture emphasizes respect, fairness, and innovation, allowing you to contribute meaningfully to our mission of securing identities. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.