Technical Support Engineer • Mid-Level

Who you are

You have a solid background in technical support, ideally with experience in identity security or related fields. Your ability to communicate effectively with customers and understand their needs is paramount. You are motivated and responsible, always striving to provide the best support possible. You thrive in a collaborative environment and enjoy working with a global team to solve complex problems. You are adaptable and can handle various technical challenges that arise in a fast-paced setting.

What you'll do

As a Technical Support Engineer III at Delinea, you will be responsible for providing exceptional support to our customers, helping them navigate our identity security platform. You will troubleshoot technical issues, guide users through solutions, and ensure customer satisfaction. Your role will involve collaborating with engineering teams to escalate and resolve complex issues, contributing to product improvements based on customer feedback. You will also document solutions and create knowledge base articles to enhance the support experience for future inquiries.

What we offer

At Delinea, we offer a dynamic work environment where innovation and diversity are valued. You will have the opportunity to work with cutting-edge technology in the identity security space. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in making the world a safer place through our advanced security solutions.