Technical Support Engineer • Mid-Level

Who you are

You have a strong background in technical support, ideally with experience in identity security or related fields. You are responsible and motivated, with a passion for helping customers resolve their issues efficiently. Your communication skills are excellent, allowing you to convey technical information clearly to clients of varying technical expertise. You thrive in a collaborative environment and are eager to contribute to a global team focused on security solutions. You understand the importance of customer satisfaction and are committed to delivering high-quality support. You are adaptable and can handle a variety of technical challenges that may arise in a fast-paced environment.

What you'll do

As a Technical Support Engineer II at Delinea, you will be part of the Global Technical Support team, providing assistance to customers using our cloud-native Identity Security Platform. You will troubleshoot and resolve technical issues, ensuring that clients can effectively utilize our solutions. Your role will involve collaborating with engineering teams to escalate complex problems and contribute to product improvements based on customer feedback. You will also document support processes and solutions to enhance the knowledge base for future reference. Your expertise will help clients navigate the identity lifecycle and ensure they are leveraging our platform to its fullest potential. You will engage with customers through various channels, including email, chat, and phone, providing timely and effective support.

What we offer

Delinea offers a dynamic work environment where you can grow your skills and advance your career in technical support. You will be part of a diverse team that values innovation and respect. We provide opportunities for professional development and encourage you to apply even if your experience doesn't match every requirement. Our mission is to make the world a safer place through advanced identity security solutions, and you will play a crucial role in achieving this goal.