Technical Account Manager • Mid-Level

Who you are

You are a tech-savvy professional with a strong customer service focus — you thrive on building positive relationships with customers and helping them with their sales or service-related questions. You have a passion for 3D printing technology and understand how it can transform industries. Your persistence and goal-driven mindset make you an ideal candidate for this role. You are comfortable working in a hybrid environment, balancing on-site responsibilities with remote work. You are eager to contribute to a team that values innovation and creativity in the field of fabrication.

What you'll do

In this role, you will be part of the direct sales team in EMEA, focusing on supporting customers from the Berlin office. You will quickly respond to prospective customers and create outreach strategies to identify and close sales opportunities. Your responsibilities will include managing inbound leads, ensuring a seamless customer experience, and leveraging your technical knowledge to address customer inquiries effectively. You will collaborate with other team members to develop strategies that enhance customer satisfaction and drive sales growth. Your role will not involve cold calling, allowing you to focus on nurturing existing leads and building long-term relationships.

What we offer

Formlabs offers a dynamic work environment where you can grow your career in the 3D printing industry. We provide relocation support for EU citizens or candidates with valid EU work permits, ensuring a smooth transition to your new role. You will be part of a diverse team that values inclusivity and innovation, working together to shape the future of fabrication. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to contribute to our mission.