Technical Account Manager • Senior

Who you are

You have a strong background in technical account management, with a focus on cybersecurity and customer success. Your experience includes establishing long-term relationships with clients and understanding their strategic goals to drive business results. You are skilled in providing project leadership and architectural guidance, particularly in the context of Zero Trust security initiatives. You thrive in dynamic environments and are adept at managing multiple client engagements simultaneously, ensuring that each receives the attention and expertise it deserves. Your communication skills are top-notch, allowing you to provide clear and constructive feedback to both clients and internal teams. You are passionate about helping organizations enhance their cyber resilience and are committed to continuous personal and professional development.

Desirable

Experience in the cybersecurity industry is a plus, particularly with Zero Trust frameworks. Familiarity with Illumio's products or similar technologies will help you hit the ground running. You are a proactive problem solver who enjoys tackling challenging requests and driving successful outcomes for clients.

What you'll do

In this role, you will establish and nurture long-term relationships with assigned accounts, ensuring that you understand their strategic goals and how Illumio's solutions can impact their business results. You will provide project leadership and coordination for customer initiatives related to cybersecurity and Zero Trust, guiding clients through the implementation and optimization of Illumio's products. You will lead and manage multiple client engagements, ensuring that each project is executed smoothly and meets the client's expectations. Your role will involve collaborating with cross-functional teams to deliver exceptional service and support to clients, as well as providing valuable feedback to Illumio's product teams based on client interactions. You will also play a key role in driving customer satisfaction and retention, helping clients achieve their security objectives while maximizing the value they receive from Illumio's solutions.

What we offer

Illumio offers a collaborative and innovative work environment where you can grow your skills and advance your career. You will work alongside industry-leading professionals who are dedicated to pioneering Zero Trust segmentation and enhancing cyber resilience for organizations worldwide. We provide opportunities for personal and professional development, ensuring that you have the tools and resources needed to excel in your role. Our culture emphasizes teamwork, excellence, and a commitment to making a meaningful impact on our customers' businesses. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.