About Intercom
The customer communications platform that personalizes engagement
Key Highlights
- Over 25,000 customers including Amazon, Meta, and Atlassian
- Reaches 600 million end users monthly
- $240.8 million raised in Series C funding
- Headquartered in San Francisco, CA with 1001+ employees
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
🎁 Benefits
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
🌟 Culture
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Skills & Technologies
Overview
Intercom is hiring a Deal Desk Manager to support Global Sales teams by providing deal desk guidance and improving processes. You'll work with systems like CPQ and ensure contract compliance. This role requires experience in sales operations.
Job Description
Who you are
You have a strong background in sales operations, ideally with 3+ years of experience in a deal desk or similar role — you've successfully supported sales teams by streamlining processes and enhancing sales effectiveness. Your expertise in contract evaluation ensures that all agreements are complete and adhere to company policies, allowing for smooth deal closures.
You are detail-oriented and possess excellent organizational skills — you thrive in environments where you can foster best practices and implement structured deal reviews. Your ability to communicate effectively with various stakeholders ensures that approvals for non-standard deals are documented and escalated appropriately.
What you'll do
In this role, you will support Intercom's Global Sales teams by providing deal desk guidance within the Sales Operations team. You will drive process improvements and systems requirements, including implementing best-in-class quote-to-order processes. Your responsibilities will include evaluating and reviewing all contracts for completeness and accuracy, ensuring adherence to company policies.
You will lead structured deal reviews and checkpoints, fostering best practices that increase sales effectiveness. Additionally, you will assist in closing and managing deals within the systems, ensuring that all necessary approvals are documented and resolved within reasonable timeframes.
What we offer
At Intercom, you will be part of a mission-driven team focused on transforming customer experiences through AI. We offer a collaborative work environment where your contributions will directly impact our sales operations and overall success. Join us in setting the new standard for customer service and enjoy the opportunity to grow your career in a dynamic and innovative company.
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