About Intercom
The customer communications platform that personalizes engagement
Key Highlights
- Over 25,000 customers including Amazon, Meta, and Atlassian
- Reaches 600 million end users monthly
- $240.8 million raised in Series C funding
- Headquartered in San Francisco, CA with 1001+ employees
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
🎁 Benefits
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
🌟 Culture
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Skills & Technologies
Overview
Intercom is hiring a Deal Desk Manager to support global sales teams by providing deal desk guidance and improving processes. You'll work with sales operations and CPQ systems to enhance sales effectiveness.
Job Description
Who you are
You have a strong background in sales operations, with experience in providing deal desk guidance and improving sales processes. Your ability to foster best practices has led to increased sales effectiveness in previous roles. You are detail-oriented, ensuring that all contracts are complete, accurate, and adhere to company policies. You understand the importance of timely approvals for non-standard deals and have a track record of resolving issues efficiently.
You possess excellent communication skills, allowing you to collaborate effectively with global sales teams and other stakeholders. Your analytical mindset helps you drive process improvements and implement best-in-class quote-to-order processes. You are familiar with CPQ systems and understand how they can streamline sales operations.
What you'll do
In this role, you will support Intercom's global sales teams by providing deal desk guidance within the Sales Operations team. You will work to improve day-to-day processes and systems, fostering best practices that enhance sales effectiveness. Your responsibilities will include conducting structured deal reviews and checkpoints, ensuring that all business practices and policies are followed.
You will lead the evaluation and review of contracts, ensuring completeness and accuracy while adhering to company policies. You will also be responsible for documenting and escalating approvals for non-standard deals, ensuring they are resolved within reasonable timeframes. Your role will be crucial in driving process and systems requirements to implement a best-in-class quote-to-order process, ultimately supporting the sales team in closing and managing deals effectively.
What we offer
Intercom offers a dynamic work environment where you can make a significant impact on the sales operations team. You will have the opportunity to work with cutting-edge AI technology and contribute to transforming customer experiences for businesses worldwide. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives in our team.
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