About Intercom
The customer communications platform that personalizes engagement
Key Highlights
- Over 25,000 customers including Amazon, Meta, and Atlassian
- Reaches 600 million end users monthly
- $240.8 million raised in Series C funding
- Headquartered in San Francisco, CA with 1001+ employees
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
🎁 Benefits
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
🌟 Culture
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Overview
Intercom is seeking a Technology Partner Enablement Manager to develop and manage the enablement strategy for their Technology Partner Ecosystem. This role focuses on ensuring partners can effectively build, market, and sell around mutual integrations. Experience in partner management and enablement strategies is essential.
Job Description
Who you are
You have a strong background in partner management and enablement, with a focus on technology and integrations. Your experience includes developing training materials and strategies that empower partners to succeed in their roles. You understand the importance of collaboration and communication in building effective partnerships, and you thrive in environments where you can drive results through strategic initiatives.
You are adept at managing multiple projects simultaneously, ensuring that all partners receive the support they need to effectively market and sell integrations. Your analytical skills allow you to assess the effectiveness of enablement programs and make data-driven decisions to improve outcomes. You are passionate about customer experiences and understand how technology can enhance these interactions.
Desirable
Experience in the customer service or AI industry is a plus, as is familiarity with app store ecosystems and integration strategies. You have a knack for creating engaging content that resonates with diverse audiences, and you are comfortable presenting to both technical and non-technical stakeholders.
What you'll do
In this role, you will develop and manage the technical and sales enablement curriculum specifically for Technology and App Store partners. You will ensure that partners have the resources and knowledge necessary to effectively build, market, and sell around mutual integrations. This includes creating training materials, conducting workshops, and providing ongoing support to partners.
You will collaborate closely with internal teams, including product, marketing, and sales, to align enablement strategies with overall business goals. Your role will involve analyzing partner performance and feedback to continuously improve the enablement process. You will also be responsible for tracking the revenue generated by the partner ecosystem and reporting on its success.
What we offer
Intercom offers a dynamic work environment where you can make a significant impact on the success of our partners and customers. You will have the opportunity to work with a talented team dedicated to pushing boundaries and delivering exceptional value. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in transforming customer experiences through innovative technology.
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