About Jamf
Empowering IT to manage Apple devices effortlessly
Key Highlights
- Over 40,000 customers including NASA and the University of California
- Headquartered in Minneapolis, Minnesota
- Approximately 1,500 employees focused on Apple device management
- $200M raised in funding from investors like Summit Partners
Jamf is a leading software company headquartered in Minneapolis, Minnesota, specializing in Apple device management. Their flagship product, Jamf Pro, is utilized by over 40,000 organizations worldwide, including major clients like NASA and the University of California. With a workforce of approxima...
🎁 Benefits
Jamf offers competitive salaries, equity options, generous PTO, and a flexible remote work policy. Employees also benefit from a learning and developm...
🌟 Culture
Jamf fosters a culture that prioritizes innovation and customer success, with a strong emphasis on collaboration and support for Apple technology. The...
Overview
Jamf is hiring a Technical Support Engineer to serve as a primary escalation point for customers experiencing advanced technical issues. You'll diagnose and resolve issues with Jamf products and collaborate with product development teams. This position is based in Katowice, Poland.
Job Description
Who you are
You have a strong background in technical support, ideally with experience in troubleshooting and resolving complex technical issues. You possess excellent communication skills, allowing you to effectively interact with customers and provide timely updates on their issues. You thrive in a collaborative environment, working closely with product development and engineering teams to identify and resolve bugs. You are detail-oriented and have a passion for helping customers succeed with technology.
Desirable
Experience with Apple products or related technologies is a plus. Familiarity with ticketing systems and customer support tools will help you excel in this role. A proactive approach to problem-solving and a willingness to learn new technologies will set you apart.
What you'll do
As a Technical Support Engineer at Jamf, you will serve as the primary point of escalation for customers experiencing technical issues. You will diagnose and resolve issues across the full suite of Jamf products, ensuring customer satisfaction and timely resolutions. You will track and manage escalations, working closely with product development and engineering teams to provide feedback on product improvements. Your role will involve direct communication with customers, keeping them informed of resolution updates and ensuring a high level of service.
You will also contribute to the continuous improvement of support processes and documentation, helping to enhance the overall customer experience. Your insights will play a crucial role in shaping the future of Jamf products, as you provide valuable feedback to the development teams based on customer interactions.
What we offer
Jamf promotes a flexible work culture that prioritizes work-life balance while fostering a strong sense of community among employees. You will have the opportunity to work in a hybrid environment, allowing you to balance remote work with in-office collaboration. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us at Jamf and be part of a team that is dedicated to helping customers succeed with Apple technology.
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