About KnowBe4
Empowering organizations to outsmart cyber threats
Key Highlights
- Over 45,000 customers including Netflix and Siemens
- $300 million raised in funding
- Valued at $1.3 billion
- Headquartered in Clearwater, Florida
KnowBe4, headquartered in Clearwater, Florida, is a leading provider of Security Awareness Training, helping organizations combat social engineering, spear phishing, and ransomware attacks. With over 45,000 customers, including major brands like Netflix and Siemens, KnowBe4 has raised $300 million i...
🎁 Benefits
KnowBe4 offers competitive salaries, equity options, generous PTO policies, and a remote-friendly work environment. Employees also benefit from ongoin...
🌟 Culture
KnowBe4 fosters a culture of security awareness and continuous improvement, emphasizing the importance of cybersecurity education. The company values ...
Job Description
About KnowBe4
Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.
To learn more about our team and office culture in Melbourne, Australia, visit the following links.
Careers Page: https://www.knowbe4.com/careers/locations/melbourne
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Melbourne-Location-EI_IE969384.0,7_IL.8,17_IC2264754.htm
Responsibilities:
- Develop and maintain comprehensive knowledge of products and security awareness practices.
- Implement and configure Egress solutions for small to mid-sized business customers post-purchase.
- Build and maintain strong relationships with key customer contacts.
- Record and track customer deployment activities.
- Support Snr. Professional Services colleagues and mentor junior team members as needed.
- Adhere to and promote security awareness practices in accordance with ISMS procedures.
- Work closely with the Account Management team to ensure customers receive value from their purchased solution(s).
- Independently troubleshoot and resolve the majority of technical issues, seeking assistance from senior colleagues for more complex problems.
- Complete all policy requests received from customers or when supporting other team members.
- Familiarity with standard concepts, practices and procedures within the IT Security Field
- Minimum of 1 year experience in similar or related position
- Two-year degree preferred
- Familiarity with firewall and email protocols is preferred
- Excellent verbal and written communications
- Highly organized and result-oriented
- Excellent time management and organization skills
- Can demonstrate technical troubleshooting and analysis ability
- Can demonstrate integrity, accountability, respect and commitment
- Strong collaborative and teamwork skills
- Must be able to work with minimal supervision
Our Fantastic Benefits
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at KnowBe4.
Similar Jobs You Might Like
Based on your interests and this role
Customer Success Manager
KnowBe4 is hiring a Customer Success Manager to build effective relationships with current customers and maximize customer lifetime value. This role focuses on delivering a great customer experience and maximizing product usage.
Professional Services Manager
UpGuard is hiring a Professional Services Manager to lead a technical team in delivering Cyber Risk Posture Management services. You'll bridge high-level architecture and hands-on implementation across various security solutions. This role requires strong leadership and customer relationship skills.
Account Executive
KnowBe4 is hiring an Account Executive (SMB) to identify and acquire new business within the small and medium business segment. You'll be responsible for meeting and exceeding monthly sales quotas through various prospecting methods. This position requires strong sales skills and a proactive approach to customer engagement.
Sales Development Representative
KnowBe4 is hiring a Sales Development Representative to qualify leads and support the sales process. You'll connect with prospects and educate them on product offerings. This position is based in Melbourne, Australia.
Professional Services Manager
Bigblue is hiring a Professional Services Manager to lead the new Professional Services program aimed at optimizing delivery options and operational processes for merchants. This role requires strong leadership and operational excellence skills.