Solutions Engineer • Senior

Who you are

You have 7+ years of experience in software engineering and/or sales engineering management, ideally within a SaaS, Open Source, or Enterprise Software company. Your solid understanding of cloud computing trends and open source business models allows you to effectively communicate the value of the Kong platform to clients. You are a strong listener and communicator, capable of leading discussions with Product Managers, Engineers, and Executives alike.

Your enthusiasm for working in a high-profile, fast-paced startup culture drives you to prioritize customer needs and coordinate with support, product, and engineering teams. You have a proven track record of growing trusted client relationships throughout the entire sales lifecycle, from initial product reviews to production. Your experience with Docker and Kubernetes, along with other cloud-native technologies, positions you as a key player in supporting Proofs of Concept (PoCs) throughout the evaluation process.

What you'll do

In this role, you will support field sales by helping customers understand the value of the Kong API/Connectivity Management platform. You will ensure 100% customer satisfaction across your assigned accounts, creating technical documentation for DevOps, implementations, and services engagements. You will also support top-of-funnel marketing efforts by creating blogs, webinars, and participating in trade shows and field events. Your ability to prioritize customer needs will be crucial as you coordinate with various teams to address customer requirements effectively.

What we offer

At Kong, you will be part of a leading developer of API and AI connectivity technologies, building the infrastructure that powers the agentic era. You will work in an environment trusted by Fortune 500 companies and startups alike, contributing to a unified API and AI platform that enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.