Ai Success Engineer • Mid-Level

Who you are

You have a strong background in technical integration and customer success, ideally with experience in AI or machine learning technologies. You are skilled in guiding customers through the deployment process and ensuring they realize the full value of the solutions provided. Your ability to communicate complex technical concepts in an accessible manner makes you an effective partner for clients. You thrive in collaborative environments and enjoy working with cross-functional teams to drive customer success. You are proactive in identifying new use cases and opportunities for improvement, ensuring that customers are not just satisfied but are also achieving their business goals with the technology.

What you'll do

As an AI Success Engineer, you will be the primary post-sales point of contact for OpenAI's most important customers. Your responsibilities will include driving account health and adoption, ensuring technical readiness, and identifying new use cases that can deliver measurable value. You will partner deeply with customer teams, mapping workflows and leading configuration and enablement efforts. Overseeing deployment plans will be a key part of your role, as will guiding customers toward high-impact use cases that showcase the full value of OpenAI's platform. You will collaborate closely with Sales, Solutions Architecture, Product, and Research teams to ensure a seamless customer experience across all touchpoints. Success in this role means accelerating adoption and increasing customer activation depth, ultimately helping clients leverage AI to transform their operations.

What we offer

At OpenAI, we believe in the transformative power of AI and are committed to helping our customers harness its potential. You will be part of a team that is at the forefront of AI technology, working with a diverse range of clients from digital natives to large enterprises. We offer a collaborative and inclusive work environment where your contributions will directly impact how organizations utilize AI to drive innovation and productivity. Join us in shaping the future of technology and making a meaningful difference in the world.