Technical Support Engineer • Mid-Level

Who you are

You are a natural troubleshooter who thrives in a fast-paced environment and possesses excellent communication skills. You have a strong ability to prioritize your time effectively, especially when helping customers recover from mission-critical events. Your experience in technical support allows you to understand customer pain points and translate them into actionable solutions that drive business value.

You enjoy working closely with customers to understand their technical landscape and goals. Your proactive approach enables you to identify potential issues before they escalate, ensuring a seamless experience for users. You are adaptable and eager to learn, ready to tackle the unique challenges that come with supporting a diverse range of SaaS products.

What you'll do

In this role, you will partner with customers to understand their needs and provide tailored solutions. You will drive and track key performance indicators (KPIs) to measure the effectiveness of your support efforts. Your day-to-day responsibilities will include troubleshooting technical issues, guiding customers through product configurations, and ensuring they maximize the value of our platform. You will also collaborate with internal teams to relay customer feedback and contribute to product improvements.

You will be instrumental in building trust with customers, ensuring they feel supported and valued. Your role will involve not only resolving issues but also educating customers on best practices and features of our platform. You will have the opportunity to expand your support skills through hands-on experience with various configurations and customer environments.

What we offer

At OwnBackup, you will be part of a rapidly growing company recognized for its innovative solutions in the SaaS space. We offer a collaborative work environment where your contributions are valued, and you can make a real impact. You will have access to ongoing training and development opportunities to enhance your skills and advance your career. Join us in our mission to empower customers to take control of their data and drive their business success.