Account Manager • Mid-Level

Who you are

You have a strong background in sales and account management, ideally with experience in the fintech sector. You are comfortable navigating ambiguity and can take ownership of your responsibilities without needing constant guidance. Your ability to articulate complex solutions to novice customers sets you apart, and you possess a keen interest in financial products and markets.

You understand the local geography and have a knack for building relationships with premium merchants. Your honesty and trustworthiness are paramount, and you prioritize customer satisfaction, which leads to higher sales conversions and retention. You are a self-starter who thrives in a fast-growing environment and is ready to get your hands dirty to achieve results.

Desirable

Experience in the fintech industry or a similar field is preferred. Familiarity with payment solutions such as QR codes, EDC/card swipe machines, and point of sales software will be advantageous. Strong sales and negotiation skills are essential, as is the ability to gather and analyze market feedback to inform product offerings.

What you'll do

As a Key Accounts Manager at Paytm, you will engage with premium merchants, ensuring that service is delivered effectively in your assigned areas. You will be responsible for meeting sales targets across multiple payment solutions, including QR codes and point of sales software. Your role will involve tracking merchant portfolios, maintaining communication, and addressing any grievances to ensure timely resolutions.

You will also play a crucial role in enabling new business lines and promoting the Paytm brand in the marketplace. Your responsibilities will include planning and executing day-to-day activities alongside your team, reviewing deliverables, and gathering consistent feedback from the market regarding existing offerings and competition. Your insights will help drive product penetration and revenue growth.

What we offer

At Paytm, we offer a dynamic work environment where you can grow your career in the fintech space. You will have the opportunity to work with a team of dedicated professionals who are passionate about delivering exceptional service to our merchants. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in shaping the future of financial solutions in India.