About Pigment
Real-time business planning for finance teams
Key Highlights
- Raised over $88 million in funding
- Headquartered in Paris, France
- Serves clients like Qonto and Swile
- Employs between 51 and 250 people
Pigment is a comprehensive business planning platform designed for finance and revenue teams, enabling real-time planning and forecasting. Headquartered in Paris, Pigment has raised over $88 million in funding from investors like FirstMark Capital and Accel, serving clients such as Qonto and Swile. ...
π Benefits
Pigment offers competitive salaries, equity options, flexible remote work policies, and generous PTO to support work-life balance....
π Culture
Pigment fosters a culture of transparency and collaboration, prioritizing data-driven decision-making and empowering teams to innovate in business pla...
Overview
Pigment is seeking a Product Support Team Lead to mentor a team of specialists and enhance customer service. You'll leverage skills in SQL, HTML, and APIs to support product value delivery. This role is ideal for those with a background in business planning or BI.
Job Description
Who you are
You have a strong background in product support, ideally with experience in business intelligence or planning software. As a leader, you excel in mentoring and enabling your team to provide exceptional service to customers and partners. You possess a solid understanding of SQL, HTML, and CSS, and have dabbled in APIs or data integrations, which will help you guide your team effectively. Any financial qualifications, such as Payroll, Accounting, or Financial Risk Management, will be highly beneficial in this role. You are also open to learning and adapting to new technologies and processes, ensuring your team stays ahead in a fast-paced environment.
What you'll do
In this role, you will lead a team of Product Support Specialists, focusing on enabling them to derive maximum value from Pigment's platform. You will oversee various support areas, including bug reproduction and modeling advice, while also collaborating with the engineering team on DevOps tasks such as database migrations and SSO configuration. Your leadership will be crucial in setting the standard for customer service excellence, ensuring that your team is equipped with the knowledge and tools they need to succeed. You will also be responsible for developing training programs and resources that enhance your team's capabilities and improve overall service delivery.
What we offer
At Pigment, you will be part of a dynamic and innovative team that is redefining business planning through AI technology. We offer a collaborative work environment where your ideas are valued, and you can make a significant impact. You will have opportunities for professional growth and development, as well as the chance to work with industry leaders and cutting-edge technology. We believe in celebrating bold ideas and taking smart risks, fostering a culture of creativity and collaboration. Join us and be part of a company that is shaping the future of business planning.
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