About Shift4
The complete payment solution for every business
Key Highlights
- Processes $260 billion in transactions annually
- Hundreds of thousands of customers globally
- Public company since 2020 with strong growth
- Headquartered in Center Valley, PA with 1001+ employees
Shift4, headquartered in Center Valley, PA, is a leading fintech company specializing in integrated payment processing. Since its IPO in 2020, Shift4 has powered over $260 billion in transactions annually for hundreds of thousands of customers, including professional sports teams like the Minnesota ...
🎁 Benefits
Shift4 offers competitive salaries, equity options, generous PTO policies, and a flexible remote work environment to support work-life balance....
🌟 Culture
Shift4 fosters a results-driven culture focused on innovation in payment solutions, emphasizing security and reliability while encouraging collaborati...
Overview
Shift4 is seeking a Director of Enterprise Account Management to lead relationships with complex enterprise merchants. This role requires deep FinTech experience and focuses on customer success and strategic advisory.
Job Description
Who you are
You have extensive experience in enterprise account management, particularly within the payments or FinTech sectors — you've successfully navigated complex payment ecosystems and understand the nuances of card-not-present environments. Your ability to build and maintain trusted relationships with executive stakeholders is second to none, and you thrive in environments where you can advocate for client needs while collaborating with internal teams.
You possess a strategic mindset and are adept at onboarding and optimizing enterprise clients — your experience has equipped you with the skills to guide clients through integrations and platform enhancements effectively. You are comfortable working with technical, operational, and compliance teams to ensure that enterprise clients realize maximum value from the payments platform.
What you'll do
In this role, you will own the overall success and retention of a portfolio of strategic enterprise merchants — you will act as the primary point of contact for high-impact accounts, ensuring their needs are met and exceeded. You will lead clients through onboarding processes and ongoing optimization initiatives, working closely with internal teams to deliver tailored solutions that drive client satisfaction and loyalty.
You will be responsible for building and maintaining long-term relationships with key stakeholders, ensuring that you understand their business needs and can advocate for them within Shift4. Your role will involve regular communication with clients to assess their satisfaction and identify opportunities for further engagement and support.
What we offer
Shift4 offers a dynamic work environment where you can make a significant impact on enterprise clients' success. You will have the opportunity to work with a talented team dedicated to redefining commerce through innovative payment solutions. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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