About Udemy
Empowering learners through accessible online education
Key Highlights
- Over 130,000 courses available across various subjects
- 35 million students worldwide, including corporate clients
- Headquartered in San Francisco, California
- $223 million raised from top investors like Insight Partners
Udemy is a leading online learning platform headquartered in San Francisco, California, offering over 130,000 courses to a global community of 35 million students. The platform provides a diverse range of subjects including programming, marketing, and data science, catering to both individual learne...
🎁 Benefits
Udemy offers competitive salaries, equity options, generous PTO policies, and a remote work flexibility that allows employees to balance their work an...
🌟 Culture
Udemy fosters a culture of continuous learning and innovation, encouraging employees to enhance their skills through access to their own courses and a...
Overview
Udemy is hiring a Commercial Account Executive II to manage customer relationships and drive revenue growth. You'll work independently with a book of accounts and collaborate with internal teams to deliver solutions. This position requires strong account management skills.
Job Description
Who you are
You have a proven track record in account management, capable of independently managing a book of assigned accounts while taking ownership of customer relationships and satisfaction. You develop and implement account management plans that focus on customer retention and revenue growth, proactively identifying customer needs and opportunities. Your strong problem-solving skills enable you to resolve complex customer issues and conflicts effectively. You are adept at upselling and cross-selling solutions, ensuring that you expand customer relationships and drive business growth.
You thrive in a collaborative environment, working closely with internal teams to deliver tailored solutions that meet customer needs. Your communication skills are top-notch, allowing you to articulate value propositions clearly and effectively to clients. You are excited about the opportunity to contribute to Udemy's mission of transforming lives through learning, and you are ready to make a real impact in the education sector.
What you'll do
In this role, you will be responsible for managing a portfolio of accounts, ensuring customer satisfaction and retention. You will develop account management strategies that align with Udemy's business goals, focusing on revenue growth and customer engagement. Your day-to-day activities will involve identifying customer needs, addressing concerns, and collaborating with various teams to deliver effective solutions. You will also be tasked with tracking account performance metrics and reporting on progress to senior management.
You will play a key role in driving user adoption of Udemy Business solutions, working to expand existing customer relationships through upselling and cross-selling initiatives. Your ability to communicate effectively with clients will be crucial in building trust and fostering long-term partnerships. You will also participate in regular training sessions to stay updated on Udemy's offerings and industry trends, ensuring that you can provide the best possible service to your clients.
What we offer
Udemy offers a dynamic work environment where you can grow your career while making a meaningful impact. You will have the opportunity to work with a diverse team of professionals who are passionate about education and technology. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in our mission to empower learners around the world and help shape the future of education.
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