Account Executive • Mid-Level

Who you are

You have experience in account management, capable of independently managing a book of assigned accounts while taking ownership of customer relationships and satisfaction. You develop and implement account management plans that focus on customer retention and revenue growth. You proactively identify customer needs and opportunities, collaborating with internal teams to deliver effective solutions. Your strong problem-solving skills enable you to resolve complex customer issues and conflicts efficiently. You are adept at identifying opportunities to expand customer relationships and upsell or cross-sell Udemy Business solutions. Your communication skills allow you to convey information clearly and effectively, ensuring that customer expectations are met and exceeded.

Desirable

Fluency in Italian is essential for this role, as you will be working with Italian-speaking clients. Experience in the e-learning or technology sector is a plus, as it will help you understand the unique challenges and opportunities in this industry. A background in sales or customer success will also be beneficial, as you will need to navigate customer relationships and drive growth effectively.

What you'll do

In this role, you will join Udemy's mission to transform lives through learning by managing a portfolio of accounts. You will be responsible for developing and executing account management strategies that align with customer needs and business objectives. Your day-to-day activities will include engaging with clients to understand their goals, providing tailored solutions, and ensuring a high level of customer satisfaction. You will collaborate with various internal teams, including sales, marketing, and product development, to deliver the best possible outcomes for your clients. You will also track account performance metrics and report on progress to ensure that targets are met.

What we offer

Udemy offers a dynamic work environment where you can make a real impact on the future of learning. You will have the opportunity to work with a diverse team of professionals who are passionate about education and technology. The company provides a supportive culture that encourages personal and professional growth. Additionally, you will have access to Udemy's extensive library of courses to further enhance your skills and knowledge. This position requires you to be in the office three days a week, fostering collaboration and teamwork among colleagues.