Account Executive • Mid-Level

Who you are

You have experience in account management, capable of independently managing a book of assigned accounts while taking ownership of customer relationships and satisfaction. You develop and implement account management plans that focus on customer retention and revenue growth. You proactively identify customer needs and opportunities, collaborating with internal teams to deliver effective solutions. Your strong problem-solving skills enable you to resolve complex customer issues and conflicts efficiently. You are adept at identifying opportunities to expand customer relationships and upsell or cross-sell Udemy Business solutions. You communicate effectively, ensuring that customer feedback is heard and acted upon.

Desirable

While not mandatory, familiarity with AI-powered platforms or educational technology can be beneficial. Experience in a fast-paced sales environment and a track record of meeting or exceeding sales targets will set you apart. A passion for learning and personal development aligns well with Udemy's mission.

What you'll do

In this role, you will be responsible for managing a portfolio of accounts, ensuring that customers are satisfied and engaged with Udemy's offerings. You will develop strategic account plans that align with customer goals and Udemy's business objectives. Your role will involve regular communication with clients to understand their needs and provide tailored solutions. You will work closely with internal teams to ensure that customer feedback is integrated into product development and service delivery. Additionally, you will identify opportunities for upselling and cross-selling Udemy Business solutions, contributing to overall revenue growth. You will also participate in team meetings and contribute to the development of best practices in account management.

What we offer

Udemy offers a collaborative work environment where you can thrive and make a real impact. You will have the opportunity to work with a diverse team that is passionate about transforming lives through learning. The company provides a competitive salary and benefits package, along with opportunities for professional development and growth within the organization. You will be part of a mission-driven company that values innovation and continuous improvement, allowing you to contribute to meaningful projects that help learners around the world.

We encourage you to apply even if your experience doesn't match every requirement. At Udemy, we believe that diverse teams build better products and we welcome applicants from all backgrounds.