About FloQast
Streamlining accounting workflows for greater efficiency
Key Highlights
- Headquartered in Sherman Oaks, Los Angeles, CA
- Raised $302.9 million in Series D funding
- Serves high-profile clients like Zoom, Lyft, and Yelp
- Offers unlimited PTO and 100% paid medical benefits
FloQast is a leading accounting workflow automation platform headquartered in Sherman Oaks, Los Angeles, CA. The company serves a diverse range of clients, including notable names like Zoom, Lyft, and Yelp, and has raised $302.9 million in funding across multiple rounds, currently in its Series D st...
🎁 Benefits
FloQast offers unlimited PTO, generous paid parental leave, and a comprehensive benefits package that includes 100% paid medical, dental, and vision c...
🌟 Culture
FloQast fosters a culture centered around efficiency and innovation, empowering accounting teams to automate tedious workflows. The platform's seamles...
Technical Support Engineer • Mid-Level
FloQast • Los Angeles - Hybrid
Skills & Technologies
Overview
FloQast is hiring a Technical Support Engineer (Integrations) to assist customers with technical challenges related to their Accounting Transformation Platform. You'll leverage your expertise in APIs and integrations to ensure successful outcomes for clients. This role requires strong problem-solving skills and experience in technical support.
Job Description
Who you are
You have a strong background in technical support, particularly in integrations, and are adept at troubleshooting complex issues. Your experience allows you to engage effectively with IT and Financial System Admins, ensuring that customers can successfully navigate technical obstacles. You possess deep product knowledge, especially regarding APIs, which enables you to guide customers toward maximum success with FloQast's offerings.
You thrive in a collaborative environment, frequently working alongside Professional Services, Customer Success, and R&D teams. Your communication skills are top-notch, allowing you to articulate technical concepts clearly to both technical and non-technical stakeholders. You are comfortable performing hands-on technical engagements and enjoy helping customers achieve their goals.
What you'll do
As a Technical Support Engineer (Integrations) at FloQast, you will be responsible for unblocking customers facing technical challenges. You will engage directly with clients to understand their issues and provide effective solutions. Your role will involve troubleshooting integration problems and ensuring that customers can successfully implement FloQast's Accounting Transformation Platform.
You will collaborate with various teams, including Customer Success and R&D, to resolve issues and improve the customer experience. Your expertise in APIs will be crucial as you guide customers through both prebuilt and custom integrations. You will also document common issues and solutions to enhance the support process and contribute to the knowledge base.
What we offer
FloQast provides a dynamic work environment where you can grow your technical skills and make a significant impact on customer success. You will have the opportunity to work with a talented team and engage with clients from diverse industries. The role requires you to work in the office three days a week, fostering collaboration and teamwork. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.
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